FAQ

General questions
Product
Online order
Return/Warranty

General questions

How can I contact you if I have more specific questions?

If the FAQ section hasn’t answered your questions, you can contact us through the contact form available at this link: https://www.blizzard-tecnica.com/global/en/contacts

How can I subscribe to the newsletter?

By clicking the link below, you will be taken directly to the page to subscribe to our newsletter: https://www.blizzard-tecnica.com/global/en/newsletter

How can I stop receiving your newsletters or other marketing emails?

Data subjects may contact the Data Controller by e-mail at the following e-mail address: privacy@tecnicagroup.com.

Data subjects may request from the Controller access to the data concerning them, their deletion, the rectification of inaccurate data, the integration of incomplete data, the restriction of processing in the cases provided for in Article 18 GDPR, as well as the opposition to processing, for reasons related to their particular situation, in cases of legitimate interest of the controller.

In the event that you exercise your right to erasure, the Data Controllers will remove the data referring to you not only from the Site, but also from all of the company's databases. Processing your request may take up to a week, so you might still receive newsletters or marketing emails during the week following your request.

If you encounter any issues with unsubscribing, you can contact Customer Service.

Where can I purchase your products?

Blizzard-Tecnica products are available at all of our retailers, who will help you choose the best product for your needs. We also have our e-commerce site where we mainly sell spare parts and accessories.

How can I find one of your stores nearby?

Here at this link, you can find all of our official stores: https://www.blizzard-tecnica.com/global/en/store-locator

Where can I test Blizzard-Tecnica products?

On this page, you will find all the information to participate in our ski tests and events.

I am a mountain professionist (Mountain guide, Ski instructor, Ski coach etc.), is there a specific discount available?

Yes. Contact our customer service at this link, each country has its own procedure to access this discount.

I’m interested in starting a professional journey with your company. What is the application process?

You can view all open positions by visiting the Careers section of our official website. From there, you can apply directly, whether you're looking for an internship or a job opportunity.

Product

How can I obtain spare parts for the products I have purchased?

All spare parts are available on our online e-commerce site at this link: https://www.blizzard-tecnica.com/global/en/products-list/accessories/tecnica-parts, or from any of our certified dealers at this link: https://www.blizzard-tecnica.com/global/en/store-locator

They may have them in stock or can order them for you.

Where can I find information on product care?

Here are some detailed guidelines for cleaning, maintaining, and storing your shoes.

CLEAN YOUR SHOES / BOOTS

After every use, be sure to allow the boot to air out and dry properly.

When you are preparing to clean and care remove the footbed and laces so you can reach with your shoe care products into hidden edges and corners, for example on the tongue and gusset.

Should be cleaned with a brush and warm water to remove dirt before applying conditioning products.

We recommend a specialized shoe cleaning product that is designed to remove the most stubborn dirt.

In areas with water with high calcium content we recommend using distilled water for cleaning.

CONDITION YOUR SHOES / BOOTS

After cleaning, apply a water-proofing impregnation spray while they are still slightly damp. The leather pores are wide open while they are damp and that allows the impregnation treatment to penetrate deeply into the leather.

Regular applications of an impregnation spray are recommended to keep water and dirt from sticking or soaking in.

It’s particularly important because soaking wet boots lose their breathability, which affects their ability to regulate your foot’s temperature.

Take note that a water-proofing treatment needs 24 hours to fully take effect.

GENERAL CARE OF YOUR SHOES / BOOTS

No matter how hard, how often, when or where you use your shoes/boots, they should be cleaned regularly with specialized shoe care products. Particularly if they are used frequently in extremely wet conditions it is vital to apply a waxy shoe paste or creme – even on boots made with a Gore-Tex membrane.

Leather that has been soaked with water and has swollen must be restored in order to retain the boot’s fit, flexibility and durability. If a boot does not receive proper care, the leather will dry out, become brittle, and will pull at the seams, leaving your boots irreparably damaged. To avoid this, shoe care products can be rubbed on with a rag and polished in with a brush. Carefully using a hair dryer to blow warm air on the boots will improve the creme’s ability to penetrate the leather’s pores.

The application of oils and greases is not recommended because they turn the leather very soft and make it virtually waterproof, the boot loses stability and strength.

STORE YOUR SHOES / BOOTS

Leather boots are best stored in a shoe bag or shoe box in a dry, well-ventilated area. If your boots are still damp, you can also stuff them with newspaper to help them soak up moisture and keep their shape.

Never store your boots in a damp room since the boots could begin to mold.

Avoid storing in a hot place, e.g. in the direct sun, near a radiator and never in the trunk of a car.

How do I find a mounting point for my bindings?

You can find the mounting point using the indication located at the center of the ski. The binding should not be mounted more than +2 cm or -2 cm from that point. This is the recommended mounting point for these skis, so we advise you to follow this guidance. If you have any doubts, you can contact one of our official stores directly.

Where can I find the size charts?

All size charts are available directly on the product pages. If you still have trouble finding the right size, contact our customer service, and they will be happy to assist you.

Online order

We ship to which countries?

Our e-commerce is available in the following countries: Italy, Germany, Austria, France, Spain, Slovenia, Czech Republic, USA, and Canada.

Can I check the status of my order?

To check the status of your order, log in to My Accounts: under the 'My Orders' tab, you will find all the information you need. Remember that our customer service team is available to provide you with further assistance.

What payment methods can be used?

Purchases made on the website https://www.blizzard-tecnica.com/global/en can be paid for via advance bank transfer, credit card, PayPal, or cash on delivery with an additional charge of €3.

What are the shipping times?

Here is where you can find all the information for your question: https://blizzard-tecnica.myshopify.com/pages/time-of-delivery

Is there another way to purchase products that are online but cannot be bought from your site at the moment?

All our products are available from our official retailers. They can assist you with the purchase, have the requested items in stock, or order them for you. Choose the retailer closest to you.

Can I contact you with more specific questions about my order?

This is the form to fill out for more specific questions: https://blizzard-tecnica.myshopify.com/pages/contact

Return/Warranty

What is your warranty policy?

The standard warranty procedure is to contact the store where you purchased the product or any other Blizzard-Tecnica store. The commercial warranty is valid for 2 years from the date of purchase and it is the retailer’s responsibility to address any issues. Warranty claims must be accompanied by a receipt/proof of purchase.

Therefore, we ask that you contact the sports retailer from which you purchased the product; they can then reach out to our customer service.

How can I return my product?

Here is the procedure for a free return:

1. You have up to 14 days from the delivery of your order to request a return.

2. Access this link: https://blizzard-tecnica.myshopify.com/pages/returns-refunds and follow the entire procedure described.

I purchased a product from a Blizzard-Tecnica retailer, how can I return it to the after-sales service?

According to our policy, the retailer is responsible for after-sales service.

Here the instructions: Go to the retailer that sold you the item (or the nearest Blizzard-Tecnica store) and bring your proof of purchase. If you encounter any issues with the retailer, please contact the customer support.